Refund

Refund Policy – Tazrin Pharmacy Ltd.

At Tazrin Pharmacy Ltd., we prioritize customer safety and adhere to strict healthcare regulations. Due to the sensitive nature of pharmaceutical products, our refund policy is designed to ensure both safety and fairness.

1. Non-Refundable Items
Medicines and healthcare products are generally non-refundable and non-returnable once sold. This policy is in place to maintain product integrity, safety, and compliance with health regulations.

2. Eligible Cases for Refund or Replacement
Refunds or replacements may be considered under the following conditions:

  • You received the wrong product

  • The product is damaged or defective at the time of delivery

  • The product is expired upon receipt

3. Reporting an Issue
To request a refund or replacement, you must:

  • Notify us within 24–48 hours of receiving the product

  • Provide proof such as a receipt, invoice, or clear photo of the issue

  • Ensure the product remains unused and in its original packaging

4. Verification Process
All refund or replacement requests will be reviewed by our team. We reserve the right to approve or decline requests based on verification and compliance with our policy.

5. Refund Method

  • Approved refunds will be processed via the original payment method

  • In some cases, refunds may be provided as store credit or exchange

  • Processing time may vary depending on the payment method used

6. Delivery Charges
Delivery fees are non-refundable, except in cases where the error was made by Tazrin Pharmacy Ltd.

7. Order Cancellation
Orders may be canceled before dispatch. Once an order has been shipped or delivered, it cannot be canceled.

8. Customer Responsibility
Customers are responsible for:

  • Providing accurate order and delivery information

  • Checking products at the time of delivery

  • Following proper storage and usage instructions

9. Policy Updates
Tazrin Pharmacy Ltd. reserves the right to update or modify this Refund Policy at any time without prior notice.

For any refund-related inquiries, please contact us through our official communication channels.

Your safety and satisfaction remain our top priority.